Robo Up2Date Global Customer Privacy Statement
- Introduction
This Privacy Statement describes how Robo Up2Date in the countries listed below – collect, use, protect and share the personal information of our customers. Customers include those who visit our restaurants, use our websites and mobile apps, and otherwise interact with us.
Your Privacy Globally
The data controller of your personal information is the Robo Up2date entity in the jurisdiction where your personal information is collected (“we” or “us”). Please refer to the applicable country specific addendum for more information.
If you are a customer in a country not listed above, please visit the Robo Up2date website for the applicable Privacy Statement.
Information we collect
We may collect personal information about you when you visit our websites or mobile apps (“online services”), and otherwise interact with us (collectively, “services”). The information we collect falls into three categories: (
Generally, you are under no obligation to provide your personal information. However, in certain cases, we may be unable to provide you with our services unless you provide your personal information.
We may combine the information you provide to us with information that we collect through automated methods, and with information we receive from other sources. For example, when you add a method of payment to your profile in our mobile app, we may combine your profile with information we receive from our payment processors or other providers regarding transactions made with the same payment credentials in our portal.
How We Use the Information We Collect
We use the information we collect for the following purposes:
- to provide our products and services and contract with you, including payment processing and customer support;
- to manage our relationship with you, including feedback management and for customer surveys;
- business analytics, including consumer and operations research, to assess the effectiveness of our sales, online service, marketing, and advertising, and to analyze market trends and (future) customer demand;
- prevention, and investigation of attacks;
- to protect against, identify and prevent fraud and other crime, claims and other liabilities;
- to protect the rights, safety, health, and security of our customers, our employees and the general public, and to protect our property;
- to anonymize your information for further internal and external use in a manner that does not identify you;
- to comply with legal obligations, our policies, or our Standards of Business Conduct; and
- to establish, exercise or defend a legal claim.
We have Secured your Information
We do not sell your personal information and only share your information as described in this Privacy Statement or as otherwise communicated to you at the time we collect your information. Please note that some US state statutes may define a “sale” to include sharing of personal information with third parties for valuable consideration. Many companies have common arrangements with online advertising networks and analytics companies that may potentially be considered sales under these definitions. Please reference our Additional Notice for California Consumers in the US Country Specific Addendum (below) for more information.
Your Choices and Rights
If you are subscribed to our marketing communications, you can later opt out by following the opt-out instructions in the marketing communications we send you. You can also generally find your communication preferences with instructions on how to opt out in the profile section of the online services that you use. You may also have the ability to change your communication preferences using your device settings. You can also opt out by contacting us at our Global or Local Data Protection Office using the contact information provided below. If you are contacting a Local Data Protection Office, please choose the office in the country in which you are a customer.
Use of Our Online Services and Other Technology
We and our vendors may use cookies, web beacons and other similar technologies on our online services and in other areas related to our business, such as online advertising, to collect information and provide you with the services or products that you have requested.
Cookies and other technologies
A “cookie” is a small text file that is placed onto an Internet user’s web browser or device and is used to remember and/or obtain information about the user.
A “web beacon” is a small object or image that is embedded into a web page, application, or email and is used to track activity. They are also sometimes referred to as pixels and tags.
Both we and selected third parties (such as our advertising networks) may use these technologies to collect information about your online activities, over time and across third-party websites and devices, and when using our online services to further personalize your experience with us.
Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. Select the “Help” section of your browser to learn how to change your cookie preferences. If you disable all cookies, you may not be able to take advantage of all the features available on a website.
Information Security
Links to Other Websites and Social Media
Our online services may offer links to websites that are not run by us but by third parties. If you visit one of these linked websites, you should read the website’s privacy policy, terms and conditions, and their other policies. We are not responsible for the policies and practices of third parties. Any information you give to those organizations is dealt with under their privacy policy, terms and conditions, and other policies.
We may also have providers of other apps, tools, widgets and plug-ins (“Plug-Ins”) on our online services, such as Facebook “Like” buttons, which may also use automated methods to collect information about how you use these features. These organizations may use your information in line with their own privacy policies. Please refer to the country-specific addendum for further information on your choices concerning such Plug-Ins.
Retention
We keep your information for the length of time needed to carry out the purposes outlined in this Privacy Statement and to adhere to our policies on keeping records (unless a longer period is needed by law). Our records policies reflect applicable laws. We will retain and use your information to the extent necessary to manage your relationship with us, personalize and improve your overall customer experience, and to comply with our legal obligations
International Data Transfers
The Robo Up2Date Family is global in nature with business processes, management structures and technical systems that cross borders. As such, we may share information about you within the Robo Up2date Family and transfer it to countries in the world where our vendors or members of the Robo Up2date Family are established. Any international data transfers will be in accordance with this Privacy Statement and in compliance with applicable laws.
Changes To Our Privacy Statement
This Privacy Statement is in effect as of the date noted at the top of the statement. We may change this Privacy Statement from time to time. If we do, we will post the revised version here and change the “last updated date” (the date it applies from) at the top of the statement and/or contact you directly where we deem appropriate to do so under applicable law. You should check here regularly for the most up-to-date version of the statement.
How To Contact Us
In line with our Standards of Business Conduct, we hold ourselves to ethical standards when it comes to data privacy and protection and we welcome any feedback or questions you may have concerning the collection and processing of your personal data. Our contact details and those of our Local Data Protection Offices as well as the contact details of our data protection officer, if appointed, can be found in the country specific addendum.